Privacy Policy

1. Who We Are

Fresh Exterior Cleaning is the data controller for the personal data collected through this website. If you have any questions about how we handle your data, please contact us:

• Business name: Fresh Exterior Cleaning
• Email: [email protected]
• Phone: 07503 400 140

2. What Data We Collect

We collect personal data when you:

• Submit a quote request or contact form (name, email, phone number, property address, service requirements)
• Use our website chatbot to request a quote
• Contact us by phone or email
• Browse our website (anonymised analytics data via cookies)

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiry and provide a quote
• Schedule and manage cleaning appointments
• Send invoices and process payments
• Send appointment reminders and follow-up communications
• Improve our website and services

Our lawful basis for processing is legitimate interests (responding to your enquiry) and contract performance (delivering the services you have requested).

4. Cookies

Our website uses cookies to improve your browsing experience. Essential cookies are required for the website to function. Analytics cookies (if accepted) help us understand how visitors use our site. You can manage your cookie preferences using the cookie banner when you first visit our site.

5. Data Retention

We retain customer records for up to 7 years to comply with HMRC requirements and our contractual obligations. Enquiry data from visitors who do not become customers is deleted after 12 months. You may request earlier deletion at any time (see Your Rights below).

6. Data Sharing

We do not sell your personal data to third parties. We may share data with trusted service providers who assist us in operating our business (e.g. payment processors, email providers), all of whom are bound by data processing agreements. We will disclose data if required by law.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Erase your data (right to be forgotten)
• Restrict processing of your data
• Data portability — receive your data in a structured format
• Object to processing based on legitimate interests

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.